The client will have a more responsive and seamless experience by having the option to contact and be contacted via phone, email, chat or SMS.
Increased productivity and fair work distribution and all the needed features like call recording, IVR and Outbound Dialling, even when working remotely on mobile or from home.
Simplified administration with a single point of administration, with management features like skill-based routing, office and remote agent suport.
For business managers:
24/7 monitoring and reporting toolsets. More flexibility to analyze and meet the requierements of their customers.
Omni channel communications (voice, email, chat and SMS), with a highly available and reliable hosting plataform, wich enables access to all the tools from a unified interface that works from any device, in any operating system, anywhere.